To make a User active, head on to the Users module from Menu. Then, click on the profile of the user you want to make active. Once inside the profile, in the middle panel, under the Details tab > Agent Details, you will see a switch icon which you can toggle to the right to make the user an Active Agent. After you toggle switch to the right, scroll down to the bottom of the page, and click Update User Profile. Once you do that, the User or Agent will receive the welcome email with the username and password.
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